Refund policy
Returns Policy
At Kimberley & Co, we want you to be completely satisfied with your purchase.
If you are not satisfied, returns are accepted within 7 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging. Proof of purchase is also required.
To start a return, please contact us via our Contact page or email us at kimberleycsaddlery@gmail.com before sending any items back.
Please note that returns must be sent to the following address: [kimberleycsaddlery@gmail.com].
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund.
If approved, refunds will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.
Exchanges
The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order for the replacement item.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue quickly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Sale items
- Gift cards
Customized or personalized items are strictly non-refundable.
Important Note
Customized or personalized items are non-refundable and non-returnable.